Refund policy
Returns/Exchanges: We accept returns, but all returns must be received at our warehouse within the timelines below:
- Within 30 days of order date: full refund
- 31–45 days from order date: refund minus 35% restocking fee
- After 45 days: returns are not accepted
Items must be unused and in original packaging. Customers are responsible for return shipping and returns lost in transit.
We recommend shipping returns early, as delivery times can vary.
If you receive your product and are unsatisfied for any reason, you can reach out to us at hello@lightyourhome.com.
Damaged Product: If your product comes damaged in any way, please fill out this form within 30 days of placing the order and we will ship you a new one free of charge.
- Please include pictures of the damaged product as well as the packaging it arrived in.
- We will inspect the product and its damage. Once verified, we will issue a replacement product to be sent to your home at no additional cost to you.
- The original/damaged product may (under Light Your Home's discretion) be shipped back to Light Your Home at no additional cost to you.
Late or Missing Refunds: Please understand that we issue your refunds as soon as your product has been received by Light Your Home and the refund has been approved. If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before your refund is posted. If you've done all of this and you still have not received your refund yet, please contact us.
How Long Does Delivery Take: Each order is printed upon order completion. Generally, the process looks like this:
- Customer Orders Product
- Order Printing Time (2-5 Business Days): Once the order has been processed, we print your order and prepare it for shipment
- Order Shipping Time (2-5 Business Days): After printing your and preparing your order, we ship it within 2-5 business days
During the entire process outlined above, you should be receiving order updates to the same email that you input upon checkout. If you are not receiving those updates, please check your spam folder and add that email to your contacts list.
If your order hasn't arrived within 10 business days, please reach out to hello@lightyourhome.com and we can track down your order for you.
Can You Provide Me With A Tracking Number: All tracking information will be emailed to the customer as soon as the tracking information becomes available. If you did not receive that update, please check your spam folder and add that email to your contacts list.
Can I Cancel My Order After It Has Been Placed: If you need to cancel your order, please reach out to us as soon as possible after your order has been placed. There is no guarantee that we will be able to cancel you order and give you a full refund. If the order has been processed and/or shipped, there is nothing we can do to stop the order from moving forward and the customer must pay for the order.
I've Entered the Wrong Shipping Address, Can I Change It: If this happens to you, please email us at hello@lightyourhome.com as soon as possible and we MIGHT be able to help you. However, we can't promise anything. If your order has already entered the shipping process, we won't be able to stop it.
We will not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes the orders according to the information input from the customer.